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IBIGMedia
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Hosting terms

What hosting covers.

We host the websites we build or move for our clients. Hosting is part of looking after your site, not a stand-alone service, so the scope is kept clear and simple.

Effective November 6, 2026

  1. 01

    What your hosting fee covers

    • Your site on 20i managed hosting, with SSL and a CDN
    • Keeping your domain connected to the site
    • Regular backups, and restoring the site if something fails
    • Server and security updates
    • Keeping the site's contact or booking forms delivering email
  2. 02

    Billed separately

    • Changes to text, images, colors, logos or layout
    • New pages, new features or a redesign
    • Connecting outside services such as payments, booking or email marketing
    • Small updates (a phone number, hours, a photo) may be done at our discretion when time allows. Anything else gets a written quote before we start.
  3. 03

    Source code

    • The source code of your site is not part of hosting.
    • If you want to manage the site yourself, preparing and handing over the source is a separate paid project.
    • Once you or someone else changes the code, the site is client-managed. Fixing problems that come from those changes is paid work, and we may end hosting for that site.
  4. 04

    Server access

    • To keep every site on our hosting stable and secure, we don't give out server, FTP, database or control panel access.
    • Send changes to us by email. We review them, apply them and publish the site.
  5. 05

    Support

    • Requests come in by email. We usually reply within two business days.
    • If your site is down, we treat it as a priority. This is not a 24/7 support service.
  6. 06

    Billing

    • Hosting is paid in advance, monthly or yearly as shown on your invoice.
    • Domain registration and renewal are separate unless your invoice says otherwise.
    • If a payment is more than 30 days overdue, the site may be paused until it is settled.
  7. 07

    Cancellation and moving

    • You can end hosting at any time with 30 days' notice by email. Hosting runs to the end of the period you have paid for.
    • If you move to another provider, we send you the published site files and any form data we keep for you.
    • Help with the move itself, such as setting up the new host or DNS, is billed separately.
  8. 08

    Third-party assets

    • Licensed assets such as premium themes, plugins, fonts or stock images may not be transferable to you.
    • We are not responsible for outages of 20i or other providers outside our control, but we work to restore your site as soon as possible.
  9. 09

    Changes to these terms

    • We may update these terms. Current hosting clients will be told by email before a change takes effect.

Questions about your hosting? Email us at ibigmedia@gmail.com